FAQ
I’ve answered some common questions below 🤍 If you still need help, feel free to message me anytime 🫶
ORDERING 🤍
How do I place an order?
Send me your idea (design, quantity, sizes, etc.), and I’ll get you set up with pricing + an invoice 🤍
When is payment due?
Payment is required before I begin your order. Orders are not started until payment is received 🤍
Do you offer bulk orders?
Yes! Bulk pricing is available depending on quantity. Message me for a custom quote 🫶
Can I make changes after ordering?
Small changes may be possible before production begins, but once production starts, changes cannot be made
PRODUCTION + POLICIES 🤍
What is your turnaround time?
Embroidery: 2–4 weeks
Printed (DTF): ~1 week
Turnaround starts after payment is made 🤍
Do you offer mockups?
Custom mockups are only made after payment or a small mockup fee ($5–$15 depending on design applicable to your purchase). If you provide your own logo, there will be no fee & Pressed by Faith will send you a mockup.
Do you charge a digitizing fee?
Yes, a one-time fee ($10–$25) is required for new embroidery designs. Your file is saved for future use 🤍
Can I bring my own item?
Yes, but I am not responsible for any damage that may occur during the customization process. You will sign a waiver stating you understand this.
Do you offer refunds?
Due to the custom nature of items, all sales are final once production has started. If I make a mistake on my end, I will always make it right 🤍
LOCAL PICKUP + DELIVERY 🤍
Do you offer local pickup?
Yes! Pickup is available at my mailbox or S&S Auto Glass (Mon–Fri 8–5)
Do you offer local delivery?
Yes! Local delivery is available for $5 on Saturday mornings 🤍
Do you offer shipping?
Yes! Shipping is available and standard shipping rates will apply at checkout 🤍